Technical issue

It seems that I'm no longer able to tick off yesterday's tasks. Is someone else experiencing the same bug?

5 comments

Posts and comments here share personal experience — not medical advice. For treatment questions, talk to a clinician.

SteLe

2 months ago

I have the same problem, that some of my tasks can no longer be checked off or saved after editing. In the community, I noticed that my tasks are displayed multiple times and I also receive points every time I check them off. I have already reinstalled the app 4 times. For other users, tasks are also displayed twice. Only when I finally deleted these tasks were they gone. It only happens with some tasks. I have Android 13

Julia from Numo

2 months ago

Just tested, it’s working on my device (iphone) - so please screen record it and send to julia@numo.ai

Hikkapu2 months ago

My phone has Android version 11. The problem started today randomly. I missed to tick off a task from yesterday and went to do it at about midnight and it didn't press. I thought my wifi might be bad and waited till the morning, then tried again, pressing on the same task. It's the only one left from yesterday that I didnt tick off. But it just doesn't press, there's nothing else I can really tell you :( Didn't happen before too

Hikkapu2 months ago

Sorry probably dumb question but how do I even record pressing something that doesn't press? Won't it just be an unmoving task screen because it doesn't record my finger?

Julia from Numo2 months ago

fair point 😄 Screen recording won’t show much here. Can you tell me: what device model and iOS/Android version are you on? Also — does it happen every time or randomly? Does hard-closing the app and reopening help with the issue? That’ll help us track it down much faster!

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